SoftLoom – Privacy Policy

Overview

This Privacy Policy explains how SoftLoom (“we”, “us”, “our”, “SoftLoom.com.pk”) collects, uses, and protects your personal information when you visit our website or make a purchase from our store.

SECTION 1 – INFORMATION WE COLLECT

When you make a purchase from SoftLoom, we collect the personal information you provide, such as:

• Your name

• Address

• Email address

• Phone number (if applicable)

When you browse our website, we automatically receive your device’s IP address, which helps us understand your browser, operating system, and overall user experience.

If you opt-in, we may also send you emails about new products, promotions, and updates.

SECTION 2 – CONSENT

How do you provide consent?

When you give us personal information to complete a purchase, verify payment, arrange delivery, or process a return, you automatically consent to its collection and use for that specific purpose.

For any secondary purposes — such as marketing — we will ask for your explicit consent or provide an option to decline.

How do I withdraw my consent?

You may withdraw your consent at any time by contacting us at
SoftLoompk@gmail.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store operates on Shopify Inc., which provides the e-commerce platform enabling us to sell our products.

Your data is stored securely within Shopify’s databases, protected by firewalls and industry-grade security standards.

Payment Information

If you use a direct payment gateway, Shopify securely stores your credit card details using PCI-DSS (Payment Card Industry Data Security Standard) encryption.
Your transaction data is retained only as long as necessary to complete your purchase.

You may also review Shopify’s own policies:

• Shopify Terms of Service

• Shopify Privacy Policy

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers used by SoftLoom only collect and use the necessary information to perform services on our behalf.

Some providers — such as payment processors — may operate in other countries. Therefore, your information may be subject to the laws of the location where those services are performed.

Once you leave our website or are redirected to a third-party platform, our Privacy Policy no longer applies.

Links

SoftLoom is not responsible for the privacy practices of external websites. We encourage reviewing their policies before sharing any information.

SECTION 6 – SECURITY

We follow industry best practices to ensure your personal information is protected against loss, misuse, unauthorized access, alteration, or destruction.

Any sensitive information (such as credit card details) is encrypted using SSL technology and stored with AES-256 encryption.

SECTION 7 – COOKIES

SoftLoom uses cookies to enhance your browsing experience. Below are examples of cookies used:

• session_id – Tracks session information

• _shopify_visit – Records site visits

• _shopify_uniq – Tracks repeat visits

• cart – Stores cart contents

• secure_session_id – Session-based cookie

• storefront_digest – Used when the store is password-protected

You may choose to disable cookies in your browser settings.

SECTION 8 – AGE OF CONSENT

By using our website, you confirm that you are of legal age in your region, or you have consented to allow your minor dependents to use our site.

SECTION 9 – CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes take effect immediately upon posting on the website.

If significant changes are made, we will notify users on this page.

If SoftLoom is acquired or merged with another company, your information may be transferred to the new owner to ensure continued service.

SECTION 10 – TEXT MARKETING (IF APPLICABLE)

By entering your phone number at checkout and completing a purchase, you agree to receive:

• Order notifications

• Cart reminders

• Marketing SMS (max 5 per month)

You may opt out anytime by replying STOP.
Standard messaging rates may apply.

QUESTIONS OR CONTACT INFORMATION

To access, correct, update, or delete your personal information — or for any privacy-related concerns — please contact our support team at:

📧 SoftLoompk@gmail.com

If you'd like, I can format this into a ready-to-paste HTML version for your website as well.