SoftLoom – Returns & Refund Policy

Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of delivery and include clear images of the product.
We will happily offer either:

• A replacement, or

• A refund

Your satisfaction is our priority.

Items Lost in Transit

By placing an order with SoftLoom, you agree to our stated shipping timelines.
Most orders arrive within the expected delivery window; however, delays may occur due to external factors such as courier issues or customs inspections.

If your delivery exceeds our displayed time frame by more than 10 business days, you may contact us for:

• A replacement shipment, or

• A full refund

Returns

We accept returns for refunds under the following condition:

• The item received is faulty or damaged

• You contact us within 7 days of receiving the product

To initiate a return, please email us at:
📧 SoftLoompk@gmail.com

Return Shipping:
Customers are responsible for arranging and paying for the return shipping of the product.

Lost or Stolen Packages

SoftLoom is not responsible for packages that are lost or stolen after they have been marked as delivered to the address provided at checkout.

Upon request, we will verify:

• Delivery confirmation

• Delivery date

• Tracking details

• Shipping carrier information

Customers can use this information to file a claim with the courier.

Refund Deductions

A 15% deduction will be applied to the refund amount for all returned items (excluding defective or damaged products).

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